How long does it take to process and ship orders?
Order processing time usually takes 2-5 business days at China warehouse , while takes 1-3 business days at overseas(US/RU) warehouse. For bulk order, please contact our service people.
What shipping methods do you offer and what is the estimated delivery date?
We offer the shipping methods as follows list(except the container order).
1.Considering the complicated international shipping procedures, the estimated delivery time table is provided for reference only and will not necessarily apply to every shipment.
2.Customs clearance can increase the delivery time if your package is held up by customs officials(e.g.Brazil,Argentina,etc.). We did not take the responsibility for clear custom in destination country.
3.The delivery time maybe a few days delay since of the COVID-19.
Where can I check the shipping status of my order?
Visit the Order List in My Account to check your order status, shipment status, shipping date,tracking number,tracking website,etc.
Why isn’t the tracking information for my order available online?
For registered airmail, the tracking information takes 5-7 working days from the time of shipment to update
online. Please try to track your order after 7 business days to get your package status.
For express shipping, the tracking information is available 1-3 working days after the package has shipped out.
If the tracking information is not available within these timeframes, please contact us for help.
Why can’t I choose an exact shipping method?
Our system will automatically select the lowest cost shipping method for customers in order to save you money. This method saves time and reduces the headache of manually searching for the lowest priced shipping company.
How are taxes and customs duties handled?
Although the possibility of import taxes is very slim, we strongly suggest that you familiarize yourself with your country’s import policy before making a purchase. When ordering from FocalPrice.com, the recipient is the recorded importer and must comply with all laws and regulations of the destination country. The customer is ultimately responsible for assuring that the product can be lawfully imported into the destination country. Please remember that some products may require special licenses or permits to import (such as high powered lasers). It is the customer’s business to handle situations where products are confiscated by customs officials in their country.
Where can I track my order？
You can track most registered airmail orders by using these websites:
Standard shipping tracking website(airmail):
Singapore Post: http://www.singpost.com/index.php
Hong Kong Post: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Swiss Post: http://www.post.ch/en
Express shipping tracking website:
How do I calculate the shipping cost?
A shipping fee is only required if you choose the priority or express shipping method to ship your order. The cost for these shipping services will be provided at the time of payment. Rest assured, you can always choose not to continue with payment if the shipping cost exceeds your budget.